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Michael Page

Customer Service Manager

Are you a technical-commercial person?

Do you wanna build strong realtionships with customers?

Michael Page | Antwerp | Permanent, Full-time

Published on Jobat.be 15 days ago

AKA Client Manager, Manager After Sales, Manager Customer Realtionship, Key Account Manager Farming

My client manufactures Jenbacher gas engines and cogeneration modules in the Austrian town of Jenbach in Tyrol. It is part of their Distributed Energy portfolio of products and is one of their gas engine technologies; the other being Waukesha Engines.

Customer Service Manager

Job description

The Customer Relationship Manager manages service events and contract terms with customers who have a service contract, with respect to the maintenance of their Jenbacher engine. This role relates to the management of customer contracts primarily in Belgium, and, as such, it is necessary for the CSM for this region to be located in Belgium, and have a few years of experience of working within Belgium.

As a Customer Relationship Manager, your main responsibilities consist of :

- The CSM operates as the lead point of contact for any and all matters specific to multi-year agreements or ongoing maintenance activities in the region.

- Maintain and execute a visit schedule for all customers in the region.

- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas, in collaboration with Service Sales.

- Work with Field Services to ensure effective and timely execution of sold and planned service activities.

- Work with Service Sales, Billing, Commercial Operations and Field Services, to ensure smooth hand-over of new deals from Sales to Operations.

- Oversee customer account management, including contractual terms and conditions, invoicing and revenue collection, past dues, customer financial claims, and legal disputes.

- Assist with challenging customer requests or issue escalations as needed.

Profile

- Bachelor's degree from an accredited university or college or equivalent knowledge and experience

- Experience in customer account management

- Willingness to travel 65% of the time within the assigned region

- Fluent in Dutch and English

- Knowledge of reciprocating gas engine technology and power generation applications

Offer

Next to working in a very interesting and growing company, you will receive a competitive salary with many benefits.

Interested?

Michael Page Belgium
Thomas Vets
+32 33032864
Emiel Banningstraat 47 2000 Antwerpen
Antwerp

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24 days left to apply

Characteristics

Requirements

  • Academic Bachelor
  • English

Offer

  • Permanent
  • Full-time

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