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CUSTOMER SERVICE FINNISH ENGLISH

Via Anonymous

Published on Jobat.be 16 days ago

Our client is searching for a part time Customer Service Agent with knowledge of the Finnish AND English language (level C1).  You will support the contact center of their client who sells diving computers and sport watches online.

CUSTOMER SERVICE FINNISH ENGLISH

Job description

  • As a customer service agent, you answer e-mails and phones in Finnish AND English.
  • You investigate customer interest with products and services offered by the company.
  • You solve incidents for the client by searching in the project specific database or by handing over the case to a higher level technician or direct manager, who are specialised to transmit a solution to the customer.
  • Insert the incidents with the subsequent correct answers in the database and update the list of FAQ's.
  • You maintain our social media.

KEY WORDS: customer service, finnish, english, customer support, inboud call agent, contact center, Ghent, multilingual outsourcing

 

Profile

• You speak fluently Finnish
• Good knowledge of English language (level C1)
• Any other language such as (but not limited to) Norwegian, Swedish, Danish, French, German is an asset
• Dutch knowledge is not necessary
• Having technical knowledge (knowing what an operating system is, knowing what a USB stick is, problem solving with computers, etc)
• Be social and communicative
• Be assertive
• In the possession of experience in customer services and dealing with customers, also difficult
• Stress-resistant
• Able to work independently
• Have an interest in sports
Experience social media is a plus
• Diving experience is an asset but is not a necessity

 

Are you the right person for the job? Send your resume to kelly.degraeve@selecthr.be

 

 

Offer

 

-Fulltime contract (38h)

-Training is provided ; first week of product training, second week of soft skills and practice plus test calls

Pay:

-According to barema

-Fixed contract is possible after good evaluation

Ghent

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44 days left to apply

Characteristics

  • Function type: Customer service
  • Sector: Construction, construction material and broker
  • Gent (location)

Requirements

  • Master (University or Higher Education Long Type)

Offer

  • Interim optional fixed contract
  • Full-time

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