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Robert Walters

Customer Loyalty & Reward Manager

The Belux branch of an International Financial Services Company with its regional office in Brussels, is urgently looking for a self-employed Interim Manager as Customer Loyalty & Rewards Manager for a period of 9 months.

Via Robert Walters

Published on 14 days ago

Customer Loyalty & Reward Manager

Job description

The Interim Manager's key responsibilities will include:

  • Being in charge of managing the memberships Rewards programme and the premium benefits and events programme for Belgium & Luxemburg;
  • Liaise and manage the relationships with the external Rewards Programme partners;
  • Lead the launch of new programme partners;
  • Control the expense and liability of the programmes;
  • Support the development of the Reward marketing plans with the Marketing team;
  • Interact with all internal stakeholders (sales, customer services, call centres) to inform them on the content and usage of the newly launched or removed programmes;
  • Ensure all internal stakeholders are aware of the changes so they can communicate in a correct and timely manner with the Customers;
  • Take on the reporting and tracking of the Reward programmes together with the Finance and BI teams;
  • Manage the Benefits strategy and roll out to improve Net Promoter Score;
  • Maintain and evaluate the benefits partnerships and ensure ongoing improvement;
  • Manage the events programme, sourcing partners and securing.


The key qualifications required for this interim management job:

The ideal candidate has solid experience in Benefits & Loyalty Management and can define a strategic orientation into operational actions. He/she is used to building effective working relationships, interact efficiently with multiple stakeholders and has a strong business and commercial acumen. The perfect candidate is well organised, can work independently and has good communication and negotiating skills. He/she is fully operational in Dutch, French & English and is available within 2 to 4 weeks.


If you are an Interim Manager eager to take on a this challenging assignment as Interim Customer Loyalty & Rewards Manager, send us your resume today.


Robert Walters Belgium
Marguerite Tallieu
+32 2 535 08 56
Avenue Louise 250 B-1050 Brussels

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14 days left to apply



  • Master (University or Higher Education Long Type)
  • English


  • Interim
  • Independent
  • Full-time

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