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Unique Office

Customer Care Support (m/v)

Via Unique Office

Published on Jobat.be 17 days ago

Onze klant, is actief in verkoop van contactlezen en aanverwante. Ze behoren tot een grotere speler.


Customer Care Support (m/v)

Job description

Job Purpose:  The Customer Care Agent is responsible for the processing of customer orders and invoices, the processing of return orders and credit notes, the handling of complaints related to these activities, for handling customer inquiries and for the maintenance of the assigned databases underlying these activities.  
This according to procedures and instructions.
The Customer Care Agent is the owner of the customer order and is responsible to arrange its timely delivery.
The Customer Care Agent serves as the primary contact for the customer regarding the above mentioned activities.

Major Accountabilities
 

  • Customer orders: correct order entry and timely delivery to the customer; keep the customer informed in case of delay
  • Invoices: correct and timely invoicing and crediting
  • Complaints related to customer service: correct, timely and customer friendly settlement
  • Inquiry handling: accurately, at first contact (or reference to designated contact within Alcon)
  • Return orders: correct and timely handling
  • Master data maintenance: correct and timely

Profile

Education and skills: Bachelor or equivalent by experience

Knowledge of an ERP-system is an asset

Knowledge of MS Office 

Languages: Dutch, French and English

Good (tele) communication skills 

Accurate

Stress resistant

Customer and quality oriented

Team player (integer, respectful, collaborative, loyal)

Result driven, action oriented

Diligent, committed

Accountable

Autonomy and problem solving capacity


Offer

Vast contract na een geslaagde interimperiode. Competitief salarispakket aangevuld met extra-legale voordelen.


Flemish Brabant

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Characteristics

Requirements

  • Professional bachelor (Higher Education Short Type)
  • English

Offer

  • Full-time

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