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Michael Page

Consumer Engagement Services Manager - FMCG sector

The client, a well known FMCG company active in Food & Beverages, is looking for a Consumer Engagement Services Manager - FMCG sector to join his Marketing Communication & Services team, in Brussels.

Michael Page | Brussels | Permanent, Full-time

3 days left to apply

The client is the world's leading nutrition, health and wellness company. Their mission is to provide consumers with the best tasting, most nutritious choices in a wide range of food and beverage categories and eating occasions, from morning to night. They are today offering a nice and challenging work environement.

Consumer Engagement Services Manager - FMCG sector

Job description

The Consumer Engagement Services Manager - FMCG sector will in charge of the following responsibilities:

  • To transform into a strategic marketing tool, consumer communication in line with "Create Engaging Brand Experiences" winning actions.
  • Lead the transformation of Consumer Services to Consumer Engagement Services in line with Consumer Services 2.0 approach & key success factors to become "one-face" to the consumer in all touchpoints (telephone, social media, websites etc).
  • Be able to shape the Consumer Engagement Services for the future.
  • Manage the process of refining consumer requests, complaints and recommendations, building a cumulated value added learning to quality and businesses, including "social listening" tools as well in the future.
  • Manage the Consumer Engagement Services-team, who will be working in daily coordination with and as an extension of marketing teams, to build and amplify brand campaigns within the scope of CES touchpoints.
  • Take the leadership and development of the Consumer Engagement Services team and make sure the guidelines and protocols are respected with a corporate mindset and approach.
  • Be the partner with the different business stakeholders in order to build a strategic plan for the Consumer Engagement Services department and be ready for the future approach.
  • Become the leader of management of "Engage" data quality and its compliance with "Pulse" data.

Profile

  • Minimum 5-years' experience in areas including: consumer relations management
  • With a very good knowledge of different digital tools and an affinity with this way of working (strategically and tactically)
  • Experience in or ready for people management (including agency management)
  • With a very good knowledge of French/English/Dutch
  • Very good communication skills and Marketing skills
  • Multi-task focus and strong Ability to network
  • Influence, Negotiate, Inspire
  • Who will organize and take strategic decisions with a structured approach
  • Stress resistance who is who is used to manage and handle complaints

Offer

The salary package which include a company car will depend on the experience of the candidate.

Interested?

Michael Page Belgium
Kim-Anh Tran
+32 2 290 97 25
Bastion Tower Marsveldplein 5 Place du Champ de Mars 5 1050 Brussels
Brussels

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3 days left to apply

Characteristics

Requirements

  • Master (University or Higher Education Long Type)
  • Dutch, English, French

Offer

  • Permanent
  • Full-time

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