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Verisure

Competence Center Manager

At Verisure

Published on Jobat.be 9 days ago

Verisure is in the search of a competence center manager who is able to further develop the competence center within the Operations Department.

The Competence Center is aiming for a high quality service by centralizing the knowledge available within Operations 
To strive for uniformization, to gain in efficiency and increase quality of service, roles are centralized within the competence center.


The competence center is the core of operations and will drive the other services within Operations. New processes will be developed by the competence center and will be transferred to the organization upon maturity. But remains owner for follow up and/or adjustments.

The Competence Center will also liaise with other departments within the organization in order to contribute to the product quality, customer satisfaction and continuous improvement.
In order to keep in line with future developments, the competence center will connect with Group IT (service desk – project mgt – product mgt) and will be the SPOC for Be ensuring Be gets a voice within the Group. Participation in projects will be in an active mode for Operations and in a supporting role for other departments.

As the Head of the competence center you will be managing a team of +/- 20 FTE consisting out of:

  • Project/Process managers (3)
  • SBN superusers (2)
  • Logistics coordinator (1)
  • Service Delivery Manager Partners(1)
  • Field Service (12)

Competence Center Manager

Job description

  • Drive initiatives to improving customer satisfaction while controlling cost
  • Develop structure, routines and procedures to ensure an efficient work flow &
  • processes within the organization
  • Partner management
  • Logistics
  • Optimize efficiency within the organization by looking for automation
  • Follow up on Projects and IT development
  • Controlled execution and delivery of all product launches and projects (according to requirements, within time, budget and scope)
  • Drive process development and implementation. Candidate is expected to identify, to implement and to tracking process improvement projects

Profile

Essential Knowledge, Skills and Experience:

 

  • Experience of leading a team to achieve a successful outcome
  • Good planning and organizational skills.
  • Excellent team spirit & culture of accountability and co-operation
  • Strong communication and interpersonal skills
  • Demonstrated strong verbal and written communication skills, along with problem-solving, negotiation and decision-making skills to influence management, as well as internal and external partners
  • Demonstrated leadership abilities, as well as effectiveness in matrix management and team building
  • Excellent project management skills, with demonstrated track record
  • Excellent management and team-building skills
  • Ability to analyze, understand and effectively communicate between business requirements and technical design and implementation

Competencies and Behaviors:

  • Self-driven, highly motivated and pro-active
  • Ability to motivate through personal credibility and leadership
  • Sound judgement and decision making skills
  • High level of professionalism and self-confidence
  • Flexible approach to working with others
  • Energy, enthusiasm and commitment to the role

Candidate is fluent in Dutch, French and English.

Travelling abroad will be required only on an occasional base

Brussels

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30 days left to apply

Characteristics

Requirements

  • French, Dutch, English

Offer

  • Permanent
  • Full-time

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