The American Citizen Services (ACS) Assistant is directly supervised by the Supervisory ACS Specialist and serves as a caseworker in the ACS Unit and as a consular cashier. The incumbent must provide the full range of American citizen services such as the processing of passport applications, notary services, applications for reports of birth abroad, and special consular services. Such duties require the jobholder to analyze and research cases that often take considerable time to resolve. The jobholder then takes actions to resolve these (often complex) cases independently or with minimal assistance. Moreover, the jobholder serves as a consular cashier and is thus responsible for collecting and accounting for a significant amount of cash on a daily basis for which the incumbent is personally liable.
Education: Two years of post-secondary education required.
Experience: Minimum two years of progressively responsible experience in work involving the application of complex legal and regulatory material coupled with extensive public contact.
Job knowledge: Required to obtain a detailed knowledge of the American citizens services function, including a concrete understanding of complex legislation (Immigration and Nationality Act), regulations (7 FAM), Department instructions (including cashiering regulations and the consular schedule of fees), and Belgian legal requirements. Must have a general knowledge of travel in Belgium. Required to develop a thorough knowledge of American and Belgian laws as they pertain to the consular function, including in areas such as citizenship, child custody, Belgian immigration laws, and the Belgian system of criminal justice.
Language: Level 4 (Fluent) Speaking/Reading/Writing of English is required. Level 4 (Fluent) Speaking/Reading/Writing of French is required. (This may be tested)
Skills and abilities: Highly developed customer service skills, i.e. courtesy and efficiency in dealing with the public including emotionally disturbed citizens is mandatory. Must also be able to communicate well orally and in writing—efficient drafting of memoranda, telegrams, reports and correspondence with a broad range of clients.