AGO Jobs & HR
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Technical support engineer
Your key responsibilities will include:
Give support to customers, with priority for the German speaking customers and dealers.
Investigating and logging customer problems in the ticketing system.
Follow up of tickets with the customer and second line support out of Belgium
Perform installation validations via the telephone.
Assist on operational activities for the European division
Follow up of installations
You have a technical background or working experience
(IT / Telematics/ Electronics / Multimedia / Communication technology)
You are flexible with working hours to be able to cooperate within team.
You are customer focused: as you will be in close contact with the customer you must possess effective communication skills and be able to handle problems in a diplomatic manner.
You think analytical
You will be able to work independently and take ownership, yet enjoy being part of a high-functioning team
You are eager to learn new things
Organising and planning is your passion
Languages: NL, GE, EN
Other languages: FR, SP, PL, PT are an advantage
General IT knowledge
Basic Electronics knowledge
Truck & transport or telecom experience is an advantage.