a) Take phone calls and e-mails with requests for support;
b) Offer services tailored to customer needs at the highest standard of performance;
c) Consolidate customer interest with products and services offered by the client company;
d) Solve incidents mentioned by the Client to the extent that solutions are included in the project specific database; in case there is no solution mentioned, escalate the issue to a higher level technician, who will provide the solution, or to the direct manager, the specialist having the duty to transmit a solution to the customer; the specialist always remains the only connection between the user / customer and the client company;
e) Retrieving calls from customers that represent different products or services;
f) Insert all incidents into a database together with the correct manner in which to resolve them (FAQ) consistent with the projects specifications;
g) Understand and comply to the specific operational procedures and manuals of the department;
h) Compiling a balance report of work daily / weekly / monthly activities.
i) Follows up with the quality system requests (ISO 9001).
j) The employee will be dedicated to one or more projects, depending on the workload and complexity.
Preferably interested in networking products
Sociable and communicative
Experience in how to deal with customers
Being able to work independent
Recent graduates are fit for this opportunity to experience their first job.
Interesting opportunity on long term.