Secretary Plus International Talents
Secretary Plus is the number one agency for selecting, recruiting, assigning, outsourcing and training multilingual management assistants. As the market leader for over fifteen years, we provide customised service, are able to function in an advisory role, and serve as a benchmark as well as a reference in our sector. Secretary Plus can find you the ideal position that matches your qualification. For temporary assignments, permanent positions or client projects, we always take your experience, competencies and wishes into account.
Customer service Representative Hungary in Zaventem (m/f)
Functieomschrijving
One of our clients is currently looking for an new colleague with fluent English and Hungarian. You will take care of the customer representation for the general Hungarian market. This will include the following duties:
ORDER MANAGEMENT
- Responsible for accepting, reviewing, processing and dispatching customer orders, which are received by e-mail, fax, post or telephone
- Verification of credit limits with finance
- Verification of export license and guidelines
- Document and execute relevant credit notes after receiving appropriate approval
- Work closely together with internal customers eg. master data, inventory planning, technical service support team and credit control to ensure that orders and machine installations or moves can be processed in a timely and correct manner
RETURN MANAGEMENT
- Accurately and timely enter return orders in our ERP system, carrier's e-tool and company complaint registration system while liaising with warehouse and customers
- Follow up on product complaints within specified timeframes
- Seek approval for and make the necessary credit notes/warranties
- Returning/replacing of products for quality or process errors
ADMINISTRATION
- Consistently provide relevant paperwork i.e , packing lists, proforma invoices, certificates
- Distribute correspondence, documents, and mail as requested or appropriate
- Support the creation of tender/quotation documents in collaboration with sales force
- Reply to any kind of customer requests in a timely manner or redirect the questions to the appropriate person.
QUALITY
- Ensure accurate tracking of products via correct system processing and updates
- Provide Supervisor with monthly report
- Ensure all relevant Key Performance Indicator targets are met
- Maintain all relevant electronic and paper filing systems
- Follow CaridianBCT's QMS procedures and working instructions
Profiel
As an appropriate candidate you will answer to the following requirements:
- Fluent in English and Hungarian ;
- Excellent communication/ telephone skills;
- MS Office up dated skills(Word, Excel, PowerPoint, Outlook);
- Quick learner and strong sense of prioritizing work;
- Positive, upbeat and friendly personality ;
- Strong ability to understand customer and sales needs;
- Eagerness to constantly learn and explore better ways of working;
- Ability to see changes or issues as opportunities to improve;
- Excellent Team player in a multicultural environment;
- Excellent problem solving skills;
- Tenacity / Ownership / Adaptability / Flexibility;
- Willingness to work some bank holidays;
Preferred Requirements:
- Track record in customer service skills;
- Knowledge of SAP 7.2 ;
- Knowledge of Visio;
- Any extra languages ;
- Previous experience in the healthcare sector;
- Awareness of controlled processes and audit preparation.
Aanbod
The company will introduce you in an international department in Zaventem. After a 6 month period you will have an fixed contract.The Salary will be in line with your experience and personal competences and they offer extra benefits. There is an open minded approach towards employees and you will receive a stable position in a nice working environment.