Secretary Plus International Talents
Secretary Plus is the number one agency for selecting, recruiting, assigning, outsourcing and training multilingual management assistants. As the market leader for over fifteen years, we provide customised service, are able to function in an advisory role, and serve as a benchmark as well as a reference in our sector. Secretary Plus can find you the ideal position that matches your qualification. For temporary assignments, permanent positions or client projects, we always take your experience, competencies and wishes into account.
Customer Service Representative for International Company in Centre of Antwerp (m/f)
Description de la fonction
For one of our clients, a multinational company in the oil sector, located in the centre of Antwerp, we are currently searching for a Customer Service Representative.
Purpose of the job:
Ensure the provision of a superior level of service to the departments customers, the sales team and the region North West Europe support services functions, such as credit; professional management of the telemarketing customer portfolio and active participation in the team.
PRINCIPAL ACCOUNTABILITIES:
- HSSE : Apply and comply with HSSE rules and regulations in line with the companies policies in order to secure a safe environment for the North West Europe staff and customers
- Customer Service: Ensure the provision of a superior level of service to customers, the sales team and support services functions, such as credit.
- Telemarketing: Ensure a prompt and professional follow-up of all offers, mailings and telemarketing calls and the subsequent attainment of pre-set sales targets
- Credit Control: Ensure all roles and responsibilities assigned to the Customer Services and Telemarketing Central team under corporate credit procedures are strictly adhered to and that open communication between all stakeholders is maintained in order to minimize credit risk.
- Administration & Procedures: Adhere to all processes and procedures pertaining to the administration and service of customers within region thereby ensuring that the team has the best opportunity to provide all customers, prospects and internal clients within requisite region an excellent service.
Profil
The ideal candidate will answer to following requirements:
- Bachelor Degree or equal by working experience;
- Experience within a customer service team;
- Languages: English + 2 of the following languages: Italian, Polish, Czech, Romanian, Hungarian;
- Computer literate: SAP & MS Office;
- Team player;
- Excellent communication skills;
- Very good administrator;
- Strong interpersonal skills;
- Ability to work in and appreciate a multicultural environment;
- Commercial awareness;
Offre
Our client offers you an exciting position in their headquarters NW Europe in Antwerp, where you will be working in an international company that is one of the market leaders in the oil sector and is expanding rapidly. They are committed to maximizing your potential by offering career growth opportunities, a competitive salary package with an extensive package of extra legal benefits and a sound work-life balance.